Free shipping on all orders over SEK 400 (within Sweden)

Call us for expert assistance! 0370-339770
Bootfitting Atomic

Terms of purchase

Prices

All prices include Value Added Tax (VAT), which is currently 25%. We reserve the right to adjust prices, VAT, currency rates, etc. We will inform you of any such changes upon order placement. All prices are stated in Swedish Kronor (SEK) when you choose to shop on the Swedish site. On the Danish site, all prices are stated in Danish Kronor (DKK).

Payment

We use Shopify Payments as our payment solution, allowing you to easily complete your purchases using bank or credit cards, or choose invoice payment, partial payment, or direct payment through Klarna. Our collaboration with Shopify and Klarna means they are responsible for all credit assessments and decisions regarding credit approval and other financial information.

Card payment

  • VISA
  • Mastercard
  • American Express
  • Maestro

Your payment is handled by Shopify with secure encryption under strict banking standards. Your payment card will be debited at checkout.

Klarna

  • Pay Later
  • Pay Now
  • Finance with Klarna/Slice It

Klarna Checkout is one of the leading payment gateways on the market, ensuring your security. Payment and processing are handled through secure online pages with encrypted data transfer. For Klarna's terms and conditions, see here https://www.klarna.com/se/villkor/

Shipping cost

Delivery address within Sweden

Free shipping on purchases over 400 SEK, a return fee of 49 SEK applies. Exceptions for skis and snowboards, please see Exchanges/Returns regarding return fees.

Delivery address outside Sweden

For orders outside Sweden, we charge individual costs depending on the country the package is sent to and the size of the package. Please contact us for more information.

For deliveries to Denmark, we charge a shipping cost of 99 SEK, with an exception for packages over 150 cm where the shipping cost is 140 SEK.

Deliveries

Delivery within Sweden

All our deliveries within Sweden are made with DB Schenker and DHL. Please contact us with specific delivery requests, and we will inform you how we can resolve them. Normally, you will receive your goods within 1-3 working days, provided the item is in stock. If the item is not in stock, the delivery time is 4-14 days depending on the product. Please check under each product for both stock status and delivery time. Should a product be temporarily out of stock, you should expect a slightly longer delivery time. We will then contact you by email or phone, so please ensure you provide the correct email address and phone number so we can reach you during daytime hours.

Delivery address outside Sweden

All our deliveries within Denmark are made with DHL. You can contact us with specific delivery requests, and we will inform you how we can resolve them. Normally, you will receive your goods within 2-3 working days, provided the item is in stock. If the item is not in stock, the delivery time is 4-14 days depending on the product.

Unclaimed packages

For all unclaimed packages, we reserve the right to charge the customer for return shipping, expedition fee, and handling costs (currently 300 SEK).

Exchanges/Returns

You have full exchange/return rights within 30 days for unused products. The product must be returned in its original packaging. A return fee of 49 SEK applies. If you wish to exchange a product, you should return the item and place a new order for the product you wish to exchange it for. For returns only, you return the item through our return portal. Once we have received the item, the money will be refunded via Klarna. All packages sent to agents can be returned through our return portal, where you also print your return label. For exchanges, we cover the shipping cost (excluding skis and snowboards).

Mounted skis cannot be returned (excluding demo skis). This also applies to mounted bindings. Unmounted skis, snowboards, and demo skis can be returned, but you must arrange and cover the full return cost yourself.

If you use our return form for this, we charge a cost from 450 SEK.

The return fee for ski boots and snowboard boots is 200 SEK. -

The return is sent to our warehouse at the following address:

Roupéz Skidshop AB (skidshop.se)

Isabergstoppen

335 72 Hestra

Sweden

Complaints

In case of a complaint, please email claims@skidshop.se. Please state the order number the matter concerns and information about the issue. You will receive an assessment and the address to which the item should be sent. Receipt of a return address is not equivalent to an approved complaint. When returning a complaint, you are responsible for the shipping until the complaint is approved. Invoice/receipt and return number must accompany the returned item. If shipping is not paid or if any document is missing, the item will be returned to you. Upon approved complaint, we will refund the shipping cost you paid and send you a new item free of charge. If we are instead to compensate you by refund, this will be done by deposit to your bank account. If you have paid with Klarna, we will refund you through Klarna. Please be careful to provide us with all necessary details to make the transfer, including bank name, clearing number, and account number.

Warranties

The warranties set by each respective brand apply with us.

Other
  • We reserve the right for potential stock depletion.
  • We reserve the right to change prices without prior notice.
  • Color deviations on products may occur due to variations in color reproduction on different monitors.
  • We reserve the right for any errors in writing on our website.
  • Prices in the webshop may vary from our physical store.
  • We report all fraudulent orders and attempted fraud to the police.

The store Roupéz Skidshop (skidshop.se) is operated by:

Roupéz Skidshop AB
Malmstensgatan 13
331 40 Värnamo
Sweden

Organization number: 556301–5865

Email address: info@skidshop.se