complaint

Before we send the goods to you, we inspect them and go through them. Should you still receive a damaged product, we will rectify the error by replacing you with a new product or free return shipping. You should contact us immediately when you discover the error, with a picture, and send this to claim@skidshop.se. If the product has been damaged due to the packaging being broken, you should also report this to the shipping company.

If a product shows faults or defects after purchase and delivery, you should report this to claim@skidshop.se. In the email, state your name, address, email address, order number or a copy of the receipt, and a description of the fault with a photo. Once we receive this, we will decide how to proceed with the process. If you need to send the item to us, the customer is responsible for shipping to the store. Then, together with our supplier, we will take the matter further. A claim case usually takes 14-30 days. It is usually always our supplier who decides whether a claim is approved or not.

Address:

Roupéz Skidshop AB

Isabergstoppen

335 72 Hestra

If a claim is approved, we will primarily replace you with a new item; should it be that we and the supplier cannot deliver a new item, we will refund you. For approved claims, we cover the return shipping cost. In some cases, the supplier chooses to repair your item.