Delivery

We usually process and ship your order on the same day or the next business day. Our normal delivery times are 1-3 business days (within Sweden); orders placed during the weekend are shipped on the following Monday.

We offer free shipping within Sweden on orders over 400 SEK. For orders under 400 SEK, a shipping fee of 49 SEK applies. For deliveries to Denmark, a shipping fee of 99 SEK applies (149 SEK when purchasing skis).

If you have chosen to pick up your order in-store, you will receive an email when the order is ready for collection. Please bring your order confirmation and valid identification when collecting the package.

If you choose not to collect your package, we will charge you for the return shipping and an administration fee of 300 SEK due to additional costs incurred by us. If you have changed your mind, you must still collect your package and return it to us. The right of withdrawal does not apply to uncollected packages.

For deliveries within Sweden, you can choose whether you want your package sent with DB Schenker or DHL. For deliveries to Denmark, all packages are sent with DHL.

You can track your delivery using the link you received in your email when the order was shipped. If you haven't received a shipping confirmation, it means your package has not been shipped yet.

If you have not received your package within the delivery time, we need to investigate what may have happened. Contact us here or at info@skidshop.se. If you have received a notification from the shipping company, we recommend that you contact them first. In cases where the item is lost during delivery from us to you or the agent, it is our responsibility.

If you have received a damaged package where the damage is clearly visible on the packaging, take a photo of it immediately and contact the carrier (Schenker or DHL). Then, also contact our customer service department immediately so we can help you further.